Clearent
  • 05-Jun-2019 to 04-Aug-2019 (CST)
  • IT
  • St. Louis, MO, USA
  • Full Time

Position:

SalesForce Administrator

 

 

Location:

St. Louis (Clayton), MO

 

 

The Company:

Clearent is a payment processor that was built to be different. We combine leading edge technology with a passion for service to help our customers and partners maximize the value of payment transactions. Clearent provides reseller partners, software developers, and merchants with benefits not available from other providers, such as next day funding with a late cut-off time and unrivaled graphical, web-based reporting.

 

Clearent is one of the fastest growing payment processing companies and now processes $20 billion in annual payment volume. To learn more, please visit www.clearent.com.

 

 

Job Description:

The Salesforce Administrator will lead the ongoing development of our Salesforce platform. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. This role is part technical project manager, part administrator and part Salesforce analyst. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes around Marketing, Inside Sales and help improve our core program business processes. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our Salesforce platform.

 

Key Duties & Responsibilities:

        Serve as primary system administrator for the Salesforce.com environment with 200 users

        Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

        Complete regular internal system audits and prepare for upgrades

        Manage Salesforce data feeds and other integrations

        Coordinate the evaluation, scope and completion of new development requests.

        Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

        Assist in training of new users, and grow the Salesforce.com skill set across the organization

        Effectively act as the liaison between our users, vendors and the application development teams

        Work independently with members of the user community to define and document development requirements

        Manage all third-party applications connecting to Salesforce, including Wootric, Hoopla and to train end users periodically on tool usage and new release features.

 

 

Skills Required:

        Excellent project management skills and a positive attitude

        Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

        Creative and analytical thinker with strong problem-solving skills

        Must demonstrate exceptional verbal and written communication skills

        Must demonstrate ability to communicate effectively at all levels of the organization

        Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

        Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

 

 

 

Professional Qualifications:

        Minimum two years of experience as a Salesforce.com administrator

        Saleforce.com Admin (ADM201 and ADM211) certified

        Sales Cloud, Service Cloud and Developer certifications preferred

        Proven ability to design and implement new processes and facilitate user adoption.

        Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

        Strong understanding of Salesforce.com best practices and functionality

        Strong data management abilities

        A documented history of successfully driving projects to completion

        A demonstrated ability to understand and articulate complex requirements

        Previous experience working in a SCRUM or agile environment preferred

 

 

 

   

 

Clearent
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